Thanks for your business and patient waiting.
I am deeply sorry about the delay and apologize for any inconvenience caused you, as you haven’t receive the items until now, according to our experience, your parcel might be lost during the shipping.
In order to make it up to you, we’d like to refund you.is that OK?
Please reply with your idea. We will respect your choice.
Hope to hear from you soon.I am ready to help..
Apmēram saprotu,bet 2vārdos,kas man tgd jādara?(In order to make it up to you, we’d like to refund you.is that OK?)
Šito nesaprotu-viņš tā kā ir gatavs vēlreiz sūtīt,vai man ir jāmaksā atkal?